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The Pros and Cons of Online Shopping

6 Benefits and Drawbacks To Keep in Mind When You Shop Online

Pros of Online Shopping

Cons of online shopping, how to make the most of online shopping, money-saving tips for online shopping, frequently asked questions (faqs).

The Balance / Jiaqi Zhou

Online shopping is more popular today than ever before. A report from the U.S. Census Bureau found that in the first quarter of 2022, an estimated $250 billion was spent in retail e-commerce sales. In the second quarter of 2011, for comparison, retail e-commerce sales were $47.5 billion.

Due in part to new and growing technology, online shopping has become incredibly easy and convenient. It also offers a greater selection than one storefront, opening the doors to products and services that may not be available at a nearby brick-and-mortar store .

While online shopping comes with a number of benefits, there are drawbacks to know about, too. Let's dive deeper into the pros and cons of shopping online.

Key Takeaways

Online shopping is convenient and offers a variety of products you may not be able to find at your local stores.
It's easier to comparison shop online, where you can access prices, reviews, and product details with a click.
When you shop online, you need to wait for your product to be delivered to you, and you might spend more than you would if you went to a brick-and-mortar store.
There's also a risk of fraud when you shop online, which you can combat by choosing trusted stores and paying with a card that offers fraud protection.

Convenience

Greater selection

Easy access to information

Can be more expensive

Increases risk of fraud

Leads to longer wait times

Using your computer or another digital device for your shopping needs can be convenient, offer more options, and provide insight you might not find in person at a store.

The greatest benefit of online shopping is its convenience. Through the digital space, you can buy anything you want from the comfort of your own home. Since online stores are open 24/7 and accessible from anywhere with internet access, it's easy to fit online shopping into your life no matter how busy you are. You don't have to plan your purchases based on when a brick-and-mortar store is open and available to serve you.

Greater Selection

Because products online live within the digital space, online retailers are not restricted to shelves and often have more inventory on hand with a wider selection of products. Also, online shopping gives you the chance to buy anything from any retailer, no matter where you're located. If you're in the market for a new lamp, for example, you'll have more options available to you than you would if you only shopped at stores in your local area.

Easy Access to Information

When shopping online, you will often find more details about a business's products than you would get in physical stores. Instead of speaking to one or two sales associates in person, you can peruse product descriptions, recommendations of similar products, and reviews from other shoppers online that may help you make a more informed purchasing decision.

Online retailers also tend to have membership options, typically via email or newsletters, that give shoppers early access to sales, seasonal releases , and other events. This way, you can be one of the first to know of offerings from your favorite brands.

Shopping for items online can also have its pitfalls, including hidden price mark-ups, an increased risk of fraud, and the inability to use or wear the item you purchased right away.

Can Be More Expensive

Online purchases can cost you more for several reasons. Even though many major online retailers offer free shipping, they generally require you to meet a minimum to qualify for it. In addition, online retailers may use several strategies to encourage you to buy more items or more expensive items than if you were shopping in person.

Depending on the state you live in, you may be required to pay an internet sales tax , too. In Texas, for example, you may have to pay a tax on out-of-state purchases delivered into Texas or purchases made from online-only sellers.

Many online retailers take part in digital tactics to convince shoppers to make more purchases, often considered impulse buys . Some include using "limited time" sale pop-ups that reset every time users reload the page, fake customer testimonials, or messages that promote higher-cost items.

Increases Risk of Fraud

Unfortunately, online shopping scams do exist. According to the Federal Trade Commission (FTC), online shopping was the fourth most common fraud category for consumers as of February 2022. Some scammers pretend to be legitimate online sellers with fake websites or create fake ads on real sites.

Always pay by credit card rather than a debit card, as you can easily report fraud to your credit card company. Also, it is best to avoid online sellers that only accept payment via money transfers, gift cards, or cryptocurrency. Scammers may encourage you to pay through these methods so they can access your money faster.

Leads to Longer Wait Times

When you shop at a brick-and-mortar store, you can walk away with the product you bought and use or wear it right away. Online shopping forces you to wait days, weeks, or even longer for your order to arrive. If you're in a time crunch and need a product right away, such as a gift, going to an in-person shop may be a better option for you.

These tips can allow you to enhance your online shopping experience.

Know Which Products To Buy Online

Some items are better to buy online than others because you can find countless consumer reviews, discounts, or other deals pertaining to them. For items you regularly use (such as a laptop, phone charger, luggage, or textbook), the internet may be the best place to compare offers. For things you require to have long-lasting value (like a car) or must get right away (such as groceries), shopping in person may be best.

Read Reviews

Before you check out, read reviews on the retailer's website as well as third-party sites like Google and Facebook. This can help you find out if the retailer is legitimate and whether there may be any potential issues with the product you're about to invest in. Reviews are beneficial for small businesses , too. Ninety-eight percent of consumers read online reviews of local businesses, according to marketing consultancy BrightLocal's 2022 Local Consumer Review Survey.

Some companies have more nuanced review options than others. Clothing rental service Nuuly, for example, lets its customers add photos of themselves wearing products with written reviews, enabling future customers to make empowered, smart purchasing decisions.

Examine Product Details

If you’re interested in a product, read its description. Make sure you know what it’s made out of, whether it comes with a warranty, what sizes are available, and so on. By doing so, you can avoid unwanted surprises that cost you time, money, and headaches when the product arrives.

There are many ways to save some money while making online purchases. Consider these tips to improve your online shopping experience.

Comparison Shop

If you have a specific product in mind, it's in your best interest to comparison shop, similar to how you would when looking for life insurance. Look at various online stores that offer what you want. Then, compare prices so you can find the best deal.

As you comparison shop, read product descriptions very closely. The FTC recommends looking out for words like "refurbished" or "vintage," as this could mean a product will arrive at your door in less-than-perfect condition.

Follow Online Retailers on Social Media

Online retailers often promote their sales and discounted items on Facebook, Instagram, and other social media channels. If you follow some of your favorite companies on social media, you may be one of the first to see and purchase the latest offers.

Use Money-Saving Apps or Plug-ins

There is no shortage of apps or plug-ins that can allow you to save money online without the hassle. Some examples are Honey, Swagbucks, Capital One Shopping, and Rakuten. You can also look for coupon codes online on sites like RetailMeNot.com and Coupons.com.

How do you get your money back from an online purchase?

This process varies by retailer. Some may automatically refund your money when you report a problem with your purchase; others may require you to return the product first. You may not be able to get your money back at all, especially if it's after the retailer's return window. If you're buying something that may not work for you, like clothing, check the retailer's refund policy before you buy.

How has the internet changed shopping?

The internet has completely changed the shopping experience. People have access to products from around the globe. Payments are instant, and recommendations are tailored to your shopping and browsing habits. Brick-and-mortar retailers have had to respond by launching websites and improving their in-person customer experience.

U.S. Census Bureau. " Quarterly Retail E-Commerce Sales 1st Quarter 2022 ," Page 1.

U.S. Census Bureau. " Quarterly Retail E-Commerce Sales 2nd Quarter 2011 ," Page 2.

Texas Comptroller's Office. " Taxes: Online Orders - Texas Purchasers and Sellers ."

University of Michigan. " Impulse Buying: Design Practices and Consumer Needs ," Pages 6, 9, and 11.

Federal Trade Commission. " Consumer Sentinel Network ," Page 7.

BrightLocal. " Local Consumer Review Survey 2022 ."

Nuuly. " Forget Me Not Mini Dress ."

Federal Trade Commission. " Online Shopping ," See "Comparison Shopping."

essay about online shopping pros and cons

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Sample Essays

Band 9 Essay Samples | Advantages and Disadvantages of Online Shopping

by Manjusha Nambiar · Published December 2, 2014 · Updated April 25, 2023

Nowadays online shopping becomes more popular than in-store shopping. Is it a positive or a negative development? Give your reasons and examples.

Now that we can buy just about anything with a few mouse clicks from the comfort of our home, very few people actually feel the need to venture into brick and mortar stores. There is no denying the fact that online shopping has become more popular than in-store shopping. This trend has both positive and negative aspects.

The huge popularity of online shopping can be attributed to the fact that it makes shopping easier. It saves both time and money. Buyers no longer have to drive all the way to shops to buy things. Also, online stores tend to offer attractive prices probably because they have lower overhead costs. This allows them to sell items for deeply discounted prices. This can lead to major cost benefits for shoppers. In addition, online shopping makes it easy to buy things from any part of the world. Even if an item is not available in your country, you can buy it from online stores. Online shopping also allows you to compare prices before hitting the purchase button.

On the flip side, the ease of online shopping has made many people compulsive shoppers. Most of us spend lots of time on the internet every day. And while we are on the internet, we get bombarded with numerous advertisements. For a compulsive shopper, this is a good reason to splurge. The fact that online shopping encourages us to buy things that we do not need or use cannot be denied. This can lead to debts. Also, there are security concerns. When you buy things online, you run a small risk of getting your financial information exploited by hackers. Of course, good anti-virus and anti-malware programs can offer a great deal of protection. But almost every week, we hear about data breaches at major online retailers.

To conclude, online shopping has several advantages and disadvantages. However, the advantages outweigh the disadvantages. Of course, the shopper has to exercise some common sense and keep their device free of malware if they want to enjoy the benefits of online shopping.

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Essay on Advantages and Disadvantages of Online Shopping

In a world full of technologies, nothing is left from the impact of digitalization. With the emergence of the internet, everyone is going digital. Now we have power in our hands. We can book movie tickets online, we can pay bills online, we can book vehicle tickets online and even we can order food online. When everything can be done through mobile then why not shopping? Yes, you can shop for anything from your mobile phone.

Essay on Online Shopping

Advantages and Disadvantages of Online Shopping Essay in English

Here, I’m providing short and long essays on the Advantages and Disadvantages of Online Shopping. This topic will be useful for students and everyone who is still confused with this mode of shopping.

Advantages and Disadvantages of Online Shopping Essay 10 Lines (100 – 150 Words)

1) Online shopping is when you buy a product or service over the internet.

2) Online shopping allows you to purchase goods anytime, whether it is day or night.

3) In online shopping, your item is delivered at home without going anywhere.

4) Goods purchased online are cheaper than those available in the offline markets.

5) In online shopping, customers are loaded with a variety of options and offers.

6) Online shopping is more prone to cybercrimes.

7) It has a higher chance of receiving damaged or unwanted products.

8) Online shopping sometimes does not provide full customer satisfaction.

9) Quick delivery of products is not possible while shopping online.

10) Online shopping is not meant for people who do not have smartphones.

Short Essay on Pros and Cons of Online Shopping (200 – 250 Words)

Online shopping, sometimes also referred to as e-shopping is a modern technique of buying products by making use of the internet. A wide variety of things are available in the online market. You can easily purchase them with the help of your mobile phones, laptops, tablets, etc.

Online markets are blessings for working people who follow busy schedules. People who do not want to waste time by going to the markets; they can easily buy products online. You can sit on the sofa while making any purchase. However, online shopping does not restrict you with their timings. They are open all the time on all the days of the week. All you need to do is a few clicks on your mobile phone and the product is at your home.

But it can raise several security related issues. Doing payment online requires more attention and care. Because of this reason, many people set their foot back from online shopping. Online shopping sometimes disappoints you by delivering wrong or damaged products. In fact, the long wait for product delivery is not suitable for urgently required items. While shopping online, many sites apply delivery charges on the products; hence you need to pay an extra amount. Online shopping is not suitable for the purchase of many products as you cannot check the actual quality of the product. Seeing only pictures is sometimes not sufficient to make choices.

Long Essay on Advantages and Disadvantages of Online Shopping (500 – 600 Words)

Introduction

Earlier people used to go to distant markets to buy necessary things. There was no other available option for shopping. But now with the changing time, we have changed our method of buying things. Nowadays, people have the option to choose whether they want to go to the market or the product will get delivered to their doorstep. Yes, this can be possible when you shop online.

Making use of the internet to buy products is called online shopping. In online shopping, we can shop anything by picking them from the virtual online stores and ordering them at our address. It is a simple and convenient mode of shopping.

Online Shopping: Brief History

After the emergence of smartphones and internet technology, online shopping came into existence. Initially, it was designed to promote and advertise the products of the companies. Later, it was made possible to exchange goods using the internet. In 1994, the first secure shopping channel was established. Flowers, wines, and chocolates were the initial products that were sold online. Later the online market flourished and wide varieties of products were made available.

In 1995, Amazon and eBay established its site for online shopping followed by Alibaba in 2003. Soon after, many other online shopping sites have made their place in the market.

Advantages/ Benefits of Online Shopping

Online shopping offers huge advantages to their customers. The dependency of people on online shopping is increasing day by day. During the days of the pandemic, online shopping was the savior of the time. Some of the major advantages of online shopping are as follows:

Flexibility: Online shopping is a flexible way of purchasing products. There is no time bound in an online market. Whenever you are free, you can scroll down for your favorite items and order them.
Big savings: You can save your fuel, energy, as well as the time when opting to online shopping. No need to move anywhere, just move your fingers.
Comparison: During online shopping, you can easily compare the prices of different products from different sites. While offline shopping, going to various shops to compare prices will be a hectic job.
Huge options: Unlike limited items in the physical shops, online stores are flooded with a wide variety of items. They offer a huge option to choose from.
Good deals: Online shopping sites throw various good deals to their customers. During any occasion or festive season, they offer discounts and low prices.

Disadvantages/ Cons of Online Shopping

No method can fully satisfy customers, and so the online method of shopping. For some people, it is a boon while some still fear shopping online. Some of the disadvantages of online shopping are listed below:

Security: The main fear people experience while shopping online is security. If not taken proper precautions, you can easily be the victim of online fraud. Payment and privacy are other concerns associated with the online market.
Satisfaction: Online shopping does not provide full customer satisfaction as you are not allowed to check the product physically. There are many chances of wrong product delivery.
Difficult to return: If you are not satisfied with the product, you can return them but the process is not that simple. Some sites do not even offer an exchange or return policy.
Delivery: While ordering anything online, it takes time to reach your destination. Therefore, you need to wait for some days to receive the product.
Bargaining: Offline markets are a good place for people who are experts in bargaining. In online stores, prices are fixed and you cannot deny them.

Today the number of people who shop online is comparatively high. The growing trend of online shopping has turned many people towards purchasing things online. However, many still prefer to go to physical shops to buy things. Among online shopping and offline shopping, people can choose the way that suits them better.

I hope the above given essay on online shopping will be useful for you in knowing the advantages and disadvantages of this modern mode of shopping.

FAQs: Frequently Asked Questions on Advantages and Disadvantages of Online Shopping

Ans. Amazon.in, Snapdeal.com, AJIO.com, Myntra.com, Flipkart.com, etc are some famous sites for online shopping.

Ans. Amazon.in, founded by Jeff Bezos is the leading online shopping site in the world.

Ans. Michael Aldrich was the inventor of online shopping, who established the technique of e-commerce in 1979.

Ans. You can buy many things online like clothes, groceries, electronics, packaged food, furniture, beauty and personal care products, toys, home decor, etc.

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There are tons of online shopping sites where you can buy everything from plane tickets and flat-screen TVs to food, clothes, furniture, office supplies, movies, and lots more. While shopping online is convenient and fun, there are some disadvantages. Know the cons to realize the benefits of shopping at a traditional store.

The Pros of Shopping Online

There are, of course, distinct advantages of online shopping:

Time Convenience

In comparison to a brick-and-mortar store with fixed hours, online shopping venues are available any time, day or night. This is especially useful for parents with small children, anyone who works throughout the day, and during times of inclement weather.

Shopping Apps

Shopping from an app is a convenient luxury. Whether you're homebound or able to visit a store, shopping from your phone is a uniquely awesome experience.

Price Comparisons

When you visit a store, you most likely settle for whatever price the vendor has placed on a particular item. With online shopping, you can compare prices from hundreds of different vendors. Grocery store price comparison apps are a great option if you're not interested in doing this manually.

Discounts and Notifications

Online stores want to keep you as a customer, so they may offer deep discounts, rewards, and cash back if you sign up for their newsletters. This can keep you updated on all the best upcoming sales. Coupon codes—like the ones you can get from coupon code sites —are also extremely popular when shopping online.

Infinite Choice

Shelf space in a physical store is limited, which means the variety of goods is limited. This isn't true with online stores, where choices are abundant. If you don't see what you want at one store online, move on to the next one. As the consumer, you have the power to do that.

No Size Limitation

Another benefit is when the product you want to buy is too big to haul in your vehicle. Buying a boat from an auction site or ordering a tiny home online are just two examples of situations where your car just won't do the job.

Private Shopping

Ordering online is the preferred way to get something discreetly. Nobody has to see what you're filling your cart with, and some places even offer inconspicuous packaging so your delivery person is also none the wiser.

Zero Parking Struggles

Finding a parking spot can be a big reason you don't stop at a store. Especially around the holidays, there's a major benefit of no congestion when shopping online. When it's really busy, you might not even remember where you parked your car !

Home Delivery for the Disabled

Buying oversized items and not having to worry about parking are benefits everyone can take advantage of, but if you're physically disabled to the point that you can't drive or walk through a store, online shopping might be your only solution to ordering food, essential items, and other goods.

Easy Access to Consumer Reviews

It's easy to access consumer reviews for pretty much any product you can think of online, which makes for informed purchases. If you're not sure if you're up to buying something, conduct a little research by checking out customer reviews.

No Pressure Sales

If you don't want to experience awkward approaches by eager salespeople, you don't have to put up with that online. While you could consider pop-up ads a similar experience, they're a bit easier to suppress. Car auction websites are a great example of this.

Fewer Impulse Buys

This one depends on your shopping habits. If you find it easier to buy things you see in passing as you walk through a store's aisles, online shopping could save you money and even help you make healthier choices.

More Payment Methods

Another benefit of online shopping is that you can pay for things differently than you can at a physical store. Some retailers support PayPal, Bitcoin, or zero-interest payment plans, for example.

The Cons of Shopping Online

Here are a few disadvantages of internet shopping that might deter you from making your next purchase online:

No Inspection Ability

Things you order online could be larger or smaller than how they appear in the pictures, or the measurements listed for the product could have been written down incorrectly. And when you buy clothes online, you can't feel the material, see how it fits around your waist, or notice how it's made. Most online stores make it easy to return items for this reason.

Can't Always Talk to Someone Immediately

If you have a question about what you're about to order, or what you just ordered, you can't just walk up to an employee. You might instead have to wait a full day or longer to get your question answered. This situation is improving, however, as many sites have added an instant chat service or automated bot-answering screen to address concerns and answer questions on the spot.

Must Wait for Delivery

Need something no later than this afternoon? Not many online shopping sites have same-day delivery, and none of them offer the on-the-spot, take-home advantage that a physical store does. Some online shopping sites take weeks to deliver your order (though, they're in the minority).

Shipping Problems

You're more likely to have your package arrive broken, wet, melted, etc., or not arrive at all, when you're not the one who picked it up yourself. Even packages that do arrive could sit outside long enough for theft to occur.

Shipping Costs

Depending on what you buy, you could spend the same amount on just shipping costs, or sometimes even more. In-store shopping has no need to charge extra for shipping. Plus, depending on where you live, you might pay a bit more due to special taxes for online shopping.

Privacy and Security

Privacy and security are legitimate concerns for any online shopper. Your payment information could get stolen from the site, or someone who works there could copy your bank details and use them later on their own purchases. It's also hard to immediately recognize whether an online store is real or just there to scam you.

There are precautions you can take when shopping online to make the experience more secure. For example, pay attention to whether the site uses HTTPS , and protect your online accounts with secure, but different , passwords.

Legality Concerns

While this isn't a widespread problem, you could accidentally buy something that's illegal where you live. The product might very well be available from the website you're on, but it could also be illegal to order in your area. It's much easier for a website to offer these kinds of products than a store because websites can be created quickly and hosted all over the world with less oversight or concern for international shoppers.

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Pros and Cons of Online Shopping

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