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The Best Ways to Resolve an Issue with Amazon

Last Updated: March 24, 2023 Fact Checked

This article was co-authored by wikiHow staff writer, Sophia Latorre . Sophia Latorre is a Content Manager on the wikiHow team. Before joining wikiHow, Sophia worked as a technical editor and was published in six International Energy Agency (IEA) Wind Annual Reports. Now, she writes, edits, and reviews articles for the wikiHow Content Team, working to make the content as helpful as possible for readers worldwide. Sophia holds a BA in English from Colorado State University. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 2,852,122 times. Learn more...

Have a problem with Amazon and can’t figure out how to talk to an actual person? Trust us, we’ve been there and know exactly how frustrating it can be. That’s why we’ve created a comprehensive guide to contacting Amazon. Although they don’t have an email address you can send requests or complaints to, we’ve rounded up the phone numbers, chat URL, support pages, and customer service options you can use to get your issue resolved ASAP.

Things You Should Know

• Call Amazon at 1-888-280-4331 for 24/7 customer service.
• Try Amazon’s chat feature to solve your problem.
• Use Amazon’s customer support page to find answers to common questions, tutorials, and troubleshooting tips.

Phone Numbers, Chats, Social Media, and Help Library

• If you’re outside the U.S, call 1-206-266-0927.
• Audible: 1-888-283-5051
• Accessibility: 1-888-283-1678
• Payments: 1-866-216-1075
• Pharmacy: 1-855-745-5725.

• If you can't get to the chat feature from this link, use the customer support page. Click the category and item that pertain to your issue, then select “I need more help,” which will direct you to a page with an option to start a chat.

• Where’s my stuff
• Shipping and Delivery
• Returns and Refunds
• Managing Your Account
• Security & Privacy
• Payment, Pricing and Promotions
• Devices & Digital Solutions
• Amazon Business Accounts
• Large Items and Heavy-Bulky Services
• Other topics & Help Sites

Customer Support Page

• If you don’t have access to your account, reset your password.

• A delivery, order or return : Your recent orders will be displayed. Choose the item you need help with or use the search box at the top of the page to search your ordered items and find the one you have a question about or problem with.
• Login, address, security & privacy : Login and security, Addresses, Suspicious phone call, email or SMS received, Data Privacy Queries
• eBooks, Prime Videos or Music : Kindle eBooks/Digital Content/Comics, Prime Video, Freevee, Amazon Music, Luna, Appstore for Android, Alexa Voice Services, Prime Gaming/Twitch Purchases, Amazon Games, Softwater/Video Games (Digital Downloads), Amazon Photos, Amazon Kids+, Audible
• Prime: Manage or cancel Prime membership, Set Prime renewal reminder, Prime Video, Amazon Fresh and Whole Foods, Update Payment Information, Share Prime benefits, or Amazon Music
• Memberships, subscriptions or communications : Manage Memberships & subscriptions, Check messages from Amazon and sellers, Manage Rentals, Other Amazon account settings, Manage Subscribe & Save, Manage email and mail communications, Manage Amazon Household
• Accessibility : Digital Services and Device Support or Something else like orders, accounts, payments, memberships, and more
• Payment, charges or gift cards : Unknown or incorrect charges, Payment declined, Update payment methods, Shop with Points, Problem with a Gift Card, Amazon Credit Cards
• Kindle, Fire, Alexa or other Amazon devices : Fire Tablet, Echo & Alexa enabled Amazon devices, Kind E-reader, Fire TV Devices, Other Devices
• If you select “I need more help,” you’ll be redirected to a chat feature.

• The phone number (if there is one) and chat feature may be specific to the category you selected.

Resolving Disputes Effectively

• For example, if you got the wrong product in your order, you could say, “On October 28th, I placed an order for a red bath towel. When I received my package today, I opened it immediately to see that I got a gray bathrobe instead. I’d like to return the bathrobe and get the towel that I ordered. Can you help me correct this?”
• Remember to remain calm and speak clearly . Let Amazon know exactly why you're contacting them and what you think the best solution is to the problem at hand.

• If you've needed to contact Amazon multiple times, get the name of the representative you’ve been talking to and the tracking number for your complaint. This can save you a lot of time when you need to contact them again.

• You can try saying something like, "I'm sorry, but I think I need to talk to someone else who can more directly help me. Would you be able to transfer me to your manager?”

Talking to Customer Service

If you’re having trouble staying calm, try repeating some of these phrases to communicate politely and effectively with the expert.

"I know this isn't your fault, I just want to find a way to resolve this fairly."

"Thank you so much for your help so far, I know this wasn't your issue or mistake."

"I know this was just an accident, I'm just hoping to find a way we can make sure things end well."

"I really enjoy using Amazon, which is why I'm confident we can find a way to fix this issue."

Community Q&A

• If you have a complaint about Amazon’s customer service, please direct it to Amazon, not wikiHow. We’re simply here to help you navigate Amazon’s customer service options. Thanks Helpful 2 Not Helpful 6
• Patience is key with customer service at big companies like Amazon. Stay level-headed and take your time for the best results. Thanks Helpful 1 Not Helpful 2
• After you interact with the chatbot or have a conversation with a human representative, you’ll have an opportunity to rate your experience and provide feedback or suggestions about how to make the customer service experience more helpful. Thanks Helpful 2 Not Helpful 2

You Might Also Like

• ↑ https://www.amazon.com/hz/contact-us/foresight/hubgateway
• ↑ https://www.businessinsider.com/how-to-get-what-you-want-when-you-call-customer-service-2015-1

About This Article

If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the Contact Us page on their website. When you’re on the page, answer their questions about your problem so they know what to help you with. Once you’ve explained your issue, choose whether you want to chat with a representative or speak to someone on the phone. If you have a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. When you select to be contacted by phone, be prepared to receive a phone call from their customer service within a few minutes. For more help, including how to contact Amazon through social media, keep reading! Did this summary help you? Yes No

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How to Call a Toll-Free Number From a Mobile Phone or Landline?

• Phone Numbers

Once upon a time reserved for elite business corporations, nowadays toll-free numbers are widely available for any business that wants to add professionalism and convenience to their services. With 1-800 numbers and other free-to-dial numbers, people don’t pay anything for placing the call. Connection charges are handled by the company. Callers can dial toll-free numbers from any device: cell phones, landlines, and internet-powered devices. Though the call is generally free, some fees may still be applicable depending on how the call is placed.

What Does a Toll-Free Call Mean?

How to call 1-800 numbers from a landline, how to call a toll-free number from mobile, how to call 1-800 numbers from any device, dialing 800 numbers from abroad, who pays for calling 1-800 toll-free numbers, how to call toll-free numbers online, how to dial 1-800 numbers with words, calling a toll-free number is easy from any device.

A toll-free call is a call that’s free of charge for the person placing the call. Instead of having the caller pay for the connection, it’s the owner of the phone number, such as the person or company, that gets charged for the call. These numbers have distinct, preassigned 3-digit codes in place of an area code. Those codes currently are: 800 , 888 , 877 , 866 , 855 , 844 , and 833 (it’s important to note that these codes are not interchangeable).

These numbers are typically used for customer service calling for several notable reasons:

• To help a business avoid appearing local if it’s located in various areas
• To encourage people to call, since these numbers are free
• To provide a company with a professional appearance
• To prevent callers from blocking their caller ID (the option isn’t available on these numbers)
• To stay accessible to customers in case of relocation
• To keep the number portable since the FCC requires 800 and other such numbers to be portable between services. This means you can easily move from one company to the next and have the same business number. Unless otherwise explicitly stated, a business owns its number, for all intents and purposes.

The easiest and completely free option is to place calls to 1-800 and similar free numbers from a regular telephone.

On your phone’s dial pad, enter:

• The country code (e.g. “1” for the United States)
• The free national prefix (e.g. “800”)
• The number (e.g. “123-4567”)

In other words, when calling from the U.S., the number you enter will look like this: 1(800)123-4567

When using a mobile device, you can call make both local toll-free calls and international numbers. Local means that you call a domestic 1-800 or similar number from within the United States. International means that you’re calling either a U.S.-based toll-free line from outside the country, or you’re making an international toll-free call.

How to dial a local toll-free number from a mobile phone

To dial toll-free numbers from mobile from within the United States, just press:

• The free number prefix (e.g. “800” or other)

To call these numbers locally – i.e. from within the U.S. – you aren’t required to dial the country code “1”.

How to call international toll-free numbers from a cell phone

If you’re making the call to a United States toll-free number from outside of the country, you’ll need to enter:

• The country code (“1”)
• The free number prefix (e.g. “800”)

Please note that some companies will not connect calls made from outside the country.

If you need to call 1-800 numbers based in another country, you’ll need to enter:

• Your country’s exit code (“011” for the U.S.)
• The international prefix for the country you’re calling (e.g. “800” or other)

Note that foreign free numbers also have “800” area codes, and some are part of the Universal International Freephone Service. But don’t confuse them with regular telephone numbers. They have a different format and may not be recognized by U.S. phone carriers. Find more information in the “Dialing from abroad” section below.

MightyCall’s phone system allows any business to pick their own 1-800 number (or another free prefix) and ensure a national business presence. But we also make it possible to dial toll-free numbers from mobile phones or practically any device at hand – mobile phone, laptop, tablet, and even an IP desk phone – just like you would from any regular phone.

How to place a call from any device using MightyCall’s app:

• Open MightyCall’s webphone or mobile app
• Enter the country code (e.g. “1” for the U.S.)
• Choose the correct toll-free prefix (e.g. “800” or other)
• Enter the number (e.g. “123-4567”)

Since the dialer is generally not charged with a call placed to a free number and the company handles all charges, many companies block calls made from abroad to avoid high international call rates. Many international companies provide local numbers for customers to use instead, or have warnings concerning “additional charges” under specific conditions.

This doesn’t mean that you can’t contact toll-free numbers internationally. The Universal International Freephone Number (UIFN) is a service that allows companies to use the international prefix “+800”.

Note that Universal International Freephone Numbers don’t have a country code and look like this: +800-1234-5678. However, this number format may not be recognized by some U.S cell phone operators as valid, which means you may not be able to place or receive these calls. If you plan to make calls to international freephone numbers, consult your mobile operator for more information.

With freephone calls, all expenses are handled by the company hosting the number. 144 carriers in 67 countries participate in the UIFN program which allows free dialing from countries where the system has been adopted.

Toll-free calls on landlines

The charges for 800 and similar calls go to the person/company hosting the number. Essentially, businesses are paying for customers to call them—that’s why these numbers are predominantly used in customer-service calling.The calling process is free for the person that’s dialing if they’re calling through a landline number.

Toll-free calls on cell phones

Back in the 1960s, toll-free calling was developed for landlines, not mobile phones which didn’t exist. Nowadays, this turned into a loophole for mobile carriers. When you’re calling 800 or similar numbers from mobile, the provider isn’t technically responsible for toll-free charges on cell phones. You’ll still incur roaming charges and will use your minutes to call, just like with any other number. If you enter an 800 number from a cell and do not have an unlimited calling plan with your service provider, the call will use your available minutes – so it won’t be “free” at all.

Extra charges for some toll-free calls on mobile phones

While it usually costs nothing to dial a 1-800 number from a regular phone, not all calls from mobile phones are free.

Situations where the caller may be charged include:

• Conference calls – supposedly free conference calls may distribute charges among participants to ease the financial burden on the company
• Religious help lines – Calls that provide religious services over the phone may also result in extra charges
• Any call where you hear a warning about extra charges – some numbers that have a toll-free prefix in fact have calling rules set up that accept free calls only within one or several states. So if you dial a free number but hear a message along the lines of “additional charges may apply”, stick to the meaning that additional charges will be applicable to your call.

To call a toll-free number when traveling and prevent extra charges, you can either use Wi-Fi calling or online calling services like Skype or Viber that allow you to make outgoing calls to external numbers.

Wi-Fi calling is a feature that’s available on some phones for placing calls over the internet without extra cellular or internet charges. Whether you’re planning to make a regular or free call in this case does not matter.

Another way to place toll-free calls online is through a calling app like Skype or Viber. However, calling through services like WhatsApp and Facebook Messenger isn’t available because these apps don’t support calls made to external numbers.

Skype allows free international calls to U.S. toll-free numbers, and free numbers in several other countries including France, UK, and Poland. However, users note that they’ve been able to make calls via Skype to free numbers in Austria, Australia, Canada, Estonia, Germany, Netherlands, and Taiwan.

How to make toll-free calls from mobile via Skype:

• Click/tap the “Calls” tab and go to the section “Call mobiles and landlines”
• Click “Open Dial Pad” or tap the dial pad icon in the mobile app
• Select “United States” (or another supported country) in the “Countries and Regions” drop-down list. The country code will be automatically entered.
• Enter the toll-free prefix and number
• Click the “Call” button

Viber allows calls to any external number via Viber Out.

How to call a toll-free number via Viber:

• Tap the “Calls’ tab
• Tap on the Dialpad icon
• Enter the number in the format +1(800)123-4567

Sometimes, you’ll see numbers that combine a free prefix with a combination of letters or words. These are called vanity toll-free numbers. Vanity numbers are numbers that contain words or abbreviations that are easy to memorize. They are great for branding and hotlines. One of the most famous examples is 1-800-FLOWERS the use of which helped launch the company into newfound stratospheres of profit.

On your phone’s dial pad, you’ll see that every digit has several letters that correspond to it. For example, “2” stands for “A/B/C”, “3” stands for “D/C/E” etc. To enter a number that consists of letters or a combination of numbers and letters, simply press the digits that correspond to the letters.

For any number that contains letters or words:

• Enter “+” and the country code (e.g. “+1” for the USA)
• Enter the prefix (e.g. “800”)
• Enter the digits corresponding to the letters. For example, the word “FLOWERS” corresponds to the digits “3569377”. So you would input +1(800)3569377

Calling a number with a 1-800 or other free prefix is simple from any device you have at hand. Keep in mind that to keep calls made to these numbers completely free, it’s advisable to place the call from a landline number. Calls made through internet devices can also be made for free if you’re using Wi-Fi instead of cellular data, or a third-party app like Skype.

If you have a business and are looking into getting an easy-to-remember number with a national presence, VoIP services like MightyCall have a wide collection of 1-800 and other numbers for you to choose between, with different area codes and vanity number options available. Check these out today.

Related Posts

Toll-Free Number in the USA: How to Get One for Your Business

Toll-free Numbers in Canada: How to Get One for Your Business

How to Get Toll-Free Numbers for Your Business

How to Use Whatsapp Business with a virtual phone number

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How do i dial a toll-free number from outside the us, why can't i make toll-free calls from my cell phone, how to get a 1-800 number for a mobile phone, mightycall lets you run business communications your way:   simple efficient organized.

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How to contact eBay customer service online or by phone

• The best way to contact eBay's customer service team is through their online help center.
• If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.
• eBay's website also has dozens of articles that offer solutions to common issues you might face on the site.

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a  big customer service team.

Luckily, that's what eBay has. There are a variety of ways to contact eBay's customer service team, along with a library of articles that can probably help with whatever issue you're having. And if you've been the victim of an eBay scam, there's even a dedicated phone number you can call for assistance.

Here's how to contact eBay online or over the phone.

How to contact eBay customer service through the Help portal

The best way to contact eBay — and the method that the company prefers — is online, through their Help & Contact page. You can find this page by clicking the link to it at the top or bottom of almost any eBay page. In the eBay app, you can also tap My eBay at the bottom of the screen, then select Help in the menu that appears.

Once on this page, you'll see a host of different sections, links, and questions. You can click any of these to open helpful articles that eBay's written on how to solve most basic issues. Alternatively, under Need help with your recent orders , you can click an item that you've bought or sold recently to see every possible customer service option related to it.

If none of these options help, scroll down to the bottom of the page and click Contact us . You'll be given a list of categories — pick whichever one matches your issue.

After you pick a category, it'll suggest some support articles that might match the issue. But if they don't help, click Chat with our automated assistant on the left side of the page.

This will open a chat window where you can talk to an AI about your issue, and it'll offer you help articles that match what you tell it.

If you keep telling it that you need more help, however, it might offer you the Contact an agent option. When it does, click this option and give it your phone number. A real eBay customer service agent will take your request and call you, usually within half-an-hour.

Unfortunately, this is the only way to talk to someone over the phone about your eBay issues.

If you just want to chat with an eBay representative and don't mind waiting some time, check out the Ask eBay Twitter account . Directly message them with your basic account details (name, email, phone number) and they might be able to fix your issues.

You can also check out the eBay Community forum , where regular users chat and troubleshoot problems they run into. The posters here generally don't work for eBay, but there are thousands of different threads and comments, so there's a good chance that someone else has experienced and solved the same issue as you before.

How to call eBay's customer service team about fraud

eBay doesn't run a general customer support number anymore. But they do still run a hotline for eBay members who have been victims of fraud.

If you've dealt with a fraudster on eBay, call the hotline at 1-866-961-9253 . They'll help you report the scammer and keep your account safe.

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