apology letter how to write

How to Write a Thoughtful Apology Letter (Inspiring Examples)

By Status.net Editorial Team on October 13, 2023 — 14 minutes to read

• Understanding Apology Letters Part 1
• Components of an Effective Apology Letter Part 2
• Professional Apology Letter Template Part 3
• Business Apology Letter Template Part 4
• Professional Apology Letter Template (Workplace Mistake) Part 5
• Apologizing to Your Manager: A Professional Email Example Part 6
• Coping with Customer Complaints: Apology Email Example Part 7
• Offering Compensation: Example Part 8
• Delivering a Third-Party Apology: Example Part 9
• A Formal and Sincere Apology Template with Example Part 10
• Writing a Personal Apology Letter Part 11
• Personal Apology Letter Template Part 12

Part 1 Understanding Apology Letters

Why apology letters matter.

Apology letters hold significant importance because they help mend relationships and restore trust. When you make a mistake or hurt someone’s feelings, sending a sincere apology letter demonstrates that you genuinely regret your actions and wish to make amends. Having a well-written apology letter can improve the chances of forgiveness, reduce tension, and pave the way for an improved relationship.

The Art of Apologizing

Mastering the art of apologizing is crucial for maintaining healthy relationships.

• The first step in writing an effective apology letter is acknowledging your mistake. Be honest about what you did wrong and take responsibility for your actions. It shows that you recognize the impact your mistake had on the other person and their emotions.
• Next, express your remorse and convey that you are truly sorry for your actions. It’s important to ensure your apology comes across as genuine; insincere apologies can often make matters worse. Focus on the feelings of the person you hurt, letting them know you understand their emotions and the consequences of your actions.
• Finally, offer a solution or ways to make amends. This could include making changes in your behavior, rectifying the issue you caused, or offering support to the affected person. Commit to taking steps to prevent a similar situation from happening again in the future.

When you follow these guidelines for writing an apology letter, you have a better chance at being forgiven and strengthening the bonds with those you care about.

Part 2 Components of an Effective Apology Letter

Writing an apology letter can be a thoughtful way to express your remorse and show that you truly wish to make amends. There are specific components that can make your letter more effective and genuine. These elements include:

Step 1. Acknowledging Your Mistake

When addressing a mistake, it’s important to be upfront and take responsibility for your actions. Clearly describe the wrongdoing and try not to make excuses, as this demonstrates your sincerity. For example:

“I apologize for missing our appointment yesterday. I understand I caused you inconvenience, and I should have managed my time better.”

Step 2. Expressing Regret

In addition to acknowledging your mistake, express your regret or remorse for the situation. This is a critical part of the apology, as it shows that you empathize with the feelings or difficulties your actions may have caused to the other party. For example:

“I’m truly sorry for any trouble I’ve caused you. I realize that my actions have led to disappointment and frustration on your end, and I wish I could take them back.”

Step 3. Offering A Solution

Finally, it’s important to provide a solution or a plan to rectify the mistake. This demonstrates that you are willing to take steps to ensure it doesn’t happen again and helps in rebuilding trust. Be specific about what you can do, but also be realistic with your commitments. For example:

“To make it up to you, I would like to reschedule our appointment at a time that’s convenient for you. I will work on improving my time management to prevent similar situations in the future.”

Keep these components in mind when crafting an apology letter, and your message will come across as sincere and heartfelt.

Templates and Examples of Apology Letters

Part 3 professional apology letter template.

When addressing a workplace issue, ensure that your professional apology letter remains respectful and follows a formal tone. Accept responsibility and outline your plans to rectify the situation:

Dear [Recipient’s Name],

I am writing to apologize for [the mistake or action that caused the offense]. It was my responsibility to [prevent the mistake], and I acknowledge the negative impact it had on you and our team.

I take this matter seriously and am taking the necessary steps to correct the issue. [Include steps you are planning to take or have taken.] I am confident that we can learn from this experience and prevent similar occurrences in the future.

Please accept my sincerest apologies, and if there is anything further I can do to make this right, please do not hesitate to let me know.

[Your Name]

Part 4 Business Apology Letter Template

When extending apologies to customers or clients on behalf of your company, use a polite and sincere tone. Address the issue directly and briefly mention any steps you are taking to rectify the situation:

We would like to express our deepest apologies for [the mistake or action that caused the offense]. At [Your Company Name], we pride ourselves on [company values], and this incident is not reflective of our commitment to providing exceptional customer service.

In response to this situation, we have taken the following steps to rectify the issue: [include steps taken or planned to prevent similar incidents]. We believe these measures will help improve our service quality in the future.

Again, we apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or concerns, please do not hesitate to contact us.

[Your Name] [Your Position in Company]

Part 5 Professional Apology Letter Template (Workplace Mistake)

Dealing with workplace mistakes.

Mistakes at work happen, and when you find yourself in an uncomfortable situation, it’s important to address the issue promptly. A professional apology letter is a great way to express your regret and take ownership of your mistake. Start by acknowledging your mistake and be specific about the incident. Next, express your regret and take responsibility for the consequences of your actions. Make sure to offer solutions and steps to prevent similar mistakes in the future:

I am writing to express my sincere apologies for the mistake that I made [insert specific incident]. It was an error on my part, and I take full responsibility for it.

I understand that my mistake has caused inconvenience and frustration, and I am truly sorry for any negative impact it may have had. I want to assure you that I am committed to making things right and preventing similar mistakes from happening in the future.

To rectify the situation, I have [insert solution or action you are taking]. I am also willing to work with you and the team to ensure that we are all on the same page and that we can move forward together.

Again, please accept my apologies for any trouble caused. I value our working relationship and hope that we can continue to work together positively in the future.

Sincerely, [Your Name]

Part 6 Apologizing to Your Manager: A Professional Email Example

Apologizing to your manager.

When apologizing to your manager, be sincere and direct. Begin your letter with a clear statement of your intention to apologize, and acknowledge the issue that occurred. Remember to express your regret sincerely, and outline the actions you’re taking to rectify the situation:

Dear [Manager’s Name],

I am writing to acknowledge my recent actions [or insert specific incident] and the impact they may have had on the project and the company. I take full responsibility for my actions and understand the importance of rectifying the situation and preventing similar incidents from happening in the future.

To address the issue, I am taking [insert solution or action you are taking]. I am also open to working with you and the team to ensure that we are all aligned and moving forward together.

Thank you for your understanding and for the opportunity to learn from this experience.

Part 7 Coping with Customer Complaints: Apology Email Example

When dealing with customer complaints, it’s vital to address the situation promptly and professionally. Start by acknowledging what happened and offer a sincere apology. Make sure to show empathy and understanding towards the customer’s experience:

Dear [Customer’s Name],

We apologize for the inconvenience you experienced with our service. We understand how frustrating this must have been for you, and we’re committed to making it right.

Then, outline the steps you’ve taken or plan to take to resolve the issue. This will demonstrate your commitment to customer satisfaction and reinforce trust in your business:

We’ve investigated the situation and discovered that [explanation of problem]. To prevent this from happening in the future, we will [steps to improve the issue].

Part 8 Offering Compensation: Example

In certain cases, offering compensation may be necessary to make amends and restore customer goodwill. Consider the severity and impact of the issue when deciding whether compensation is warranted. If you choose to offer compensation, be specific about what you’re offering and how the customer can claim it. For example:

As a token of our apology, we’d like to offer you [compensation, such as a refund, discount, or free service]. To claim this compensation, please [instructions to claim the compensation].

Remember that compensation is not always monetary; sometimes, a simple gesture like providing a free upgrade or extending a warranty can go a long way in demonstrating your willingness to make it right.

Part 9 Delivering a Third-Party Apology: Example

There may be situations where your business must apologize on behalf of a third party, such as a vendor or partner. In these cases, it’s still important to address the issue and apologize to the affected customers. Acknowledge the role your business played in the situation, and explain the steps you’re taking to prevent it from happening again:

We apologize for the [issue caused by the third party], which we recognize has impacted your experience with our business. While this issue was beyond our direct control, we understand that we are accountable for the partners we choose, and we promise to improve our supplier selection process.

Following these guidelines, your business apology letter will set the foundation for rebuilding trust with your customers and maintaining a positive reputation for your company.

Part 10 A Formal and Sincere Apology Template with Example

_______________________________

[1. Acknowledge the mistake and provide a sincere expression of regret] [2. Explain the situation, avoiding excuses or blame] [3. Discuss steps you’re taking to address the issue/resolution] [4. Offer a solution, amends, or compensation if appropriate] [5. Close with your commitment to prevent a recurrence of the issue]

“Dear Mr. Johnson,

I am writing to apologize for the delay in delivering the project report that was due last week. I understand that this delay has caused inconvenience to you and your team, and I take full responsibility for it.

I want to assure you that this delay was not intentional, and I deeply regret any negative impact it may have had on your business. The delay was due to unforeseen circumstances that were beyond my control, but I understand that this does not excuse the situation.

Moving forward, I am taking steps to ensure that this does not happen again in the future. I have put in place a new system that will allow me to better manage my workload and ensure that deadlines are met on time.

If there is anything else that I can do to make up for the inconvenience caused, please let me know. I am committed to doing everything in my power to make things right.

Once again, I apologize for any inconvenience caused, and I appreciate your understanding and patience.

John Doe”

Part 11 Writing a Personal Apology Letter

In this section, we’ll focus on crafting the perfect personal apology letter.

Apologizing to Family

When apologizing to a family member, sincerity is key. Start by acknowledging the wrongdoing and express remorse for your actions. You can start with something simple like, “I realize that I hurt you when I [specific action], and I’m truly sorry for that.”

Next, take responsibility for your actions. Admitting your mistake demonstrates maturity and a genuine desire to make amends. For example, “It was thoughtless of me to [specific action], and I understand how it affected you.”

Offer a solution or a concrete way to make amends. This step shows you’re committed to improving your relationship. You could say, “I promise to be more mindful of your feelings in the future, and I hope we can work together to rebuild our relationship.”

Be open and willing to listen to their feelings and concerns. This will help you better understand their perspective and take any necessary steps to rebuild trust.

Writing an Apology Letter to a Friend

When apologizing to a friend, you’ll want to keep the same principles in mind. Begin by acknowledging the hurt you caused them and express genuine remorse. Use specific examples where you can, such as, “I know I let you down when I didn’t show up to your birthday party, and I’m truly sorry for that.”

Take responsibility for your actions and any wrongdoing on your part. An example might be, “I should have planned better and made your celebration a priority, instead of allowing other things to get in the way.”

If applicable, offer a solution or a way to make it right: “I’d love to take you out for a special meal to celebrate your belated birthday and make up for not being there.”

Be ready to listen to your friend’s feelings and concerns, and make an effort to rebuild trust through your words and actions.

Part 12 Personal Apology Letter Template

A personal apology letter works best when you want to express regret towards a friend or family member for something you did. Keep it concise, genuine, and focus on your feelings during the apology.

I am truly sorry for [the mistake or action that caused the offense]. It was not my intention to [cause the negative impact]. I understand how it made you feel, and I want you to know that your feelings are important to me.

I take full responsibility for my actions and will do everything in my power to make it right. [Include possible solutions or ways to make amends, if applicable.]

In the future, I promise to be more mindful of my actions and consider how they will affect you. I hope you can find it in your heart to forgive me.

Frequently Asked Questions

What should be included in an apology letter to a customer.

When writing an apology letter to a customer, you should first acknowledge the issue and express your sincere regret. Apologize for any inconvenience or disappointment the customer may have experienced. It’s also important to take responsibility for the situation and explain the steps you will take to rectify it. Offer a solution or compensation if appropriate, and close by expressing your commitment to providing excellent customer service in the future.

How can I craft a heartfelt apology letter to a teacher?

To write a heartfelt apology letter to a teacher, start by acknowledging your mistake and expressing genuine remorse for your actions. Explain why your behavior was wrong and what you’ve learned from the experience. You should also describe how you plan to improve and avoid making the same mistake in the future. Be specific, sincere, and respectful throughout the letter, and show genuine gratitude for the teacher’s dedication and understanding.

What are the key elements of an apology letter to a friend?

The key elements of an apology letter to a friend include acknowledging the wrongdoing, expressing genuine remorse, and offering amends or a solution. It’s also important to consider the feelings of your friend and empathize with their perspective. Demonstrate that you understand the impact of your actions on your friendship and express your desire to rebuild trust and strengthen your bond. Close the letter by expressing your appreciation for their friendship and your hope for reconciliation.

How can I make a convincing apology letter to a family member?

To craft a convincing apology letter to a family member, begin by acknowledging the mistake you made and expressing sincere regret. Be specific about what happened and how it affected your relationship. Show empathy for your family member’s feelings and express understanding for the hurt you’ve caused. Offer a solution or plan for addressing the issue and discuss how you’ll prevent it from happening again. Finally, reiterate your love and commitment to your family member and express your hope for moving forward together.

What are some tips for writing an apology letter to my boss?

When writing an apology letter to your boss, it’s important to be professional, respectful, and straightforward. Acknowledge your mistake and express genuine remorse. Be concise in your explanation, focusing on the impact of your actions and the steps you will take to correct the situation. Offer solutions or potential ways to rectify the issue and demonstrate your commitment to improving your performance. Lastly, express your gratitude for the opportunity to learn from the experience and your dedication to your job.

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How to Write an Impressive Apology Letter

Millie Dinsdale

“I said something I wish I hadn’t.”

“I really messed up.”

“I upset someone and I regret it.”

Humans are not perfect. We make mistakes—but we can also own up to those mistakes to atone for them.

That’s where an apology letter comes in.

Writing an apology letter shows that you recognize your mistake and allows you to ask for forgiveness.

Asking for forgiveness is a difficult but inevitable part of life. But how do you do it? We will break down how to write an effective apology letter in this post.

What Is an Apology Letter?

What should you include in an apology letter, what are the different types of apology letter, how do you write a business apology letter, how do you write a third-party apology, how do you write a mass apology letter, how do you write a personal apology letter.

At its most basic, an apology letter is a letter which says sorry.

But it’s not that simple. Often saying sorry is not enough.

Sorry is not a catch-all phrase for any mistake. If you accidentally spill someone’s drink, sorry is a perfectly acceptable response (you might also buy them a replacement!). But if you inadvertently cause someone to lose their job, the word sorry is not enough.

In this case you’ll probably need to apologize, own up to your mistake, suggest a solution, and only then ask for forgiveness. Writing an apology letter is a good opportunity to cover that content.

Before we look at the different types of letters, there are a few things that you should do in each one.

1) Acknowledge Your Mistake

You should start every letter by explaining why you’re writing. An apology letter is no different.

By acknowledging your mistake, you can both own up to your error and inform the reader what the letter is about.

Acknowledging your mistake will let the reader know that you are sincere and that you are seeking forgiveness. It is important to acknowledge your mistake straight away—by not doing so, you can annoy the other person and make the situation worse.

For example, if you broke your friend’s favorite mug at work, you should go straight to them and explain your mistake instead of squirreling it back into the cupboard for them to find later.

2) Apologize for Your Mistake

Now that you have stated your mistake it is time to apologize. Although sorry sums up what you are trying to say, it is sometimes better to be more specific.

Explain why you are sorry and acknowledge any negative outcomes from your mistake.

For example: if you accidentally lost an important document, acknowledge the extra work the person had to do and the stress that this loss must have caused.

Taking full responsibility is the best way to approach an apology, so try not to shift the blame onto anyone or anything else.

It is also best to avoid excuses if you can. Excuses can aggravate the situation and detract from your apology.

3) Share Your Plan to Resolve the Issue

It is all well and good to apologize, but what can you do to improve the situation? Let’s look at our previous example. Although there is nothing you can do about the lost document, you can promise that it will not happen again.

To convince your reader that your promise is not just empty words, you could present an action plan, like this:

I will create a physical backup folder for all documents in the future.

In addition to this, I will save all documents to an independent hard drive which I will leave at work. This means that they will stay safe, even if I lose my laptop.

4) Ask for Forgiveness

Asking for forgiveness is very important because it hands control of the situation over to the reader.

It also acknowledges that there are pieces of the relationship which need to be repaired. If you wanted to, you could take the opportunity to invite your reader to suggest their own solution before they forgive you.

This will help the person to feel like their opinions have been heard. It will also help you to understand the effect that the mistake had upon them.

For example:

I want to ask for forgiveness for my error. Are there any further steps I can take to ensure that this never happens again? I hope we can resolve this and continue to work together.

There are four main types of apology letter:

Business Apology Letter

Third-Party Apology Letter

Mass Apology Letter

Personal Apology Letter

Each category has multiple usages.

For example, if you needed to write to your neighbor due to a disagreement, that would be a personal apology letter.

If you were writing to your boss after making a mistake, this apology letter would fall under the business category .

A business apology letter could be addressed to a client, a partner, a supplier, another firm, a partnered retailer, or stakeholders.

A business apology letter should be:

Be clear about the purpose of the e-mail and do not skirt around the point. Avoid any vague language as it will undermine the purpose of the letter.

Straight to the point

Business professionals receive multiple e-mails a day. If you waste their time with unnecessary words you may annoy them further rather than placate them.

Professional

Match the professional tone normally adopted by your company or business sector. If you are unsure what language to use, err on the side of caution. It is far better to be too formal than not formal enough.

Focused on a solution

Instead of focusing your e-mail on the problem, focus on the proposed solution which will put a positive twist on the letter without ignoring the issue.

As a result your business will be presented in a better light and you will have a higher chance of repairing your professional relationship.

Dear [insert customer name], We’re sorry we weren’t able to deliver your product on time. COVID-19 has caused a significant impact to our supply chain and has made restocking difficult. We understand your frustration and we are doing all we can to prevent any future incidences of this kind. While this does not make up for any inconvenience caused, we would like to offer you a 20% discount on your next order Please let me know if you have any other concerns or questions. Sincerely, [Name], [Title]

When Should You Write a Business Apology Letter?

You could address a business apology letter to a colleague, a boss, a customer, a supplier, or anyone else related to your place of business.

Here are a few examples of situations where a letter of apology might be needed:

If you have a problem with your supply chain and need to delay a delivery.

If you forgot an important meeting and arrived unprepared.

If you had to take a day off at the last minute meaning that a colleague has to take up extra work.

A third-party apology letter is one in which the writer is apologizing on behalf of someone else , such as a letter from a manager to a customer on behalf of an employee who behaved rudely.

A third-party apology letter should be:

Clearly directed

In the first line, let the recipient know who is writing and on behalf of whom. Explain why you are writing, and not the guilty party.

This may sound obvious but third-party apology letters need to be handled very carefully. Not only do you need to apologize for the actions of the perpetrator, you also need to apologize that the letter is not coming from them and likely apologize for your part in the situation, even unintentionally.

The recipient is not frustrated with you personally, so try to build and maintain a relationship with them. Treat the letter as an olive branch and take full advantage of the fact that you can shift blame.

Example of a third-party apology:

Dear [insert name], We’re Chad’s parents, and we would like to apologize for Chad’s behaviour yesterday which resulted in Jen being bitten. We fully intend on having Chad apologize to Jen himself, but as his parents we wanted to add some context to the situation and also say we’re sorry as well. Chad often gets overstimulated, and we think that might have caused yesterday’s tragedy. He looks forward to his playdates with Jen, which leads us to believe that this is a one-off incidence. Nonetheless, his behavior is unacceptable and we have given him a strong talking to on why what he did was wrong. He has also been grounded, and will write an apology letter to Jen. Once again, we are truly sorry for any distress this may have caused. Yours sincerely, Bod and Sharon (Chad’s parents)

When Would You Require a Third-Party Apology Letter?

A third-party apology letter is required in one of two cases:

• If the person at fault is unable to write an apology themselves.
• If it is inappropriate for the person at fault to write the letter and it would be better for someone else to write it.

Examples of this second type are:

If a customer at a restaurant was abusive to another customer, the manager may wish to write an apology on behalf of the restaurant.

If a child bit another child at preschool the parent may wish to write an apology to the other parent.

If a dog was noisy and kept waking up next door’s baby, the owner may wish to write an apology to the parents.

A mass apology letter is one in which many people have been affected by a single issue. A mass apology letter should be:

Many people will need to read this letter so it should get to the point as quickly as possible. Make a sincere apology, and then say how you will fix the situation.

Use basic terminology and grammar to ensure that everyone can understand the meaning. You can use ProWritingAid’s Readability Report to identify any hard-to-read paragraphs. To achieve this, you should aim for a reading level that is suitable for a 5th grader or below.

Try the Readability Report with a free ProWritingAid account.

When Would You Require a Mass Apology Letter?

Mass apology letters are usually written by someone with responsibility for the care or experiences of a large group of people. It's important to strike the right tone so that you can maintain your authority and trust with the recipients.

Here are some instances in which you might need a mass apology letter.

To consumers if one of your products needs to be recalled after an issue was detected.

To residents if there was an avoidable power cut in your housing stock.

To parents if students were given the wrong information about upcoming exams.

Example of a mass apology letter:

Dear People of Townsville, On Friday, November 19, 2021 the city of Townsville was without electricity for four hours as a result of an overloading of the city’s grid. This was not scheduled, and therefore required an emergency response. We understand how difficult this must have been for you the citizens, particularly the business owners. We’d like to offer our sincerest apologies for the inconvenience caused, as well as any disruptions. We take incidents like this very seriously, and our team is already refining our maintenance schedules in order to avoid similar events in the future. We remain committed to ensuring that we sustain the high standard of service delivery that we hope you expect from us. Best, The Team at ABC Electrical

If you are writing your apology letter to friends, family, neighbors, relatives, acquaintances, or even strangers, and if it doesn’t serve or include a commercial purpose, you’re writing a personal apology letter.

A personal apology letter should be:

Conversational : Keep the tone informal to avoid sounding pompous and false. Make a direct apology to the recipient without hiding behind complex language.

Full of remorse : Unlike in the previous example, it is advised that you express your own emotions about the situation. It is important that the recipient believes you are truly sorry.

Focused on the relationship : The most important thing is to limit the damage that your mistake causes to your personal relationship with the person so make it clear that you care.

When Would You Require a Personal Apology Letter?

A personal apology letter is probably the most versatile type on this list. Almost any apology that is not directly related to your work will require this form of apology.

Examples of when this type of apology might be appropriate are:

When you broke your mom’s favorite ornament with a bouncy ball.

If you lost your friend’s guinea pig whilst looking after it.

If you crashed into your neighbor’s garden wall and damaged it.

Example of a personal apology letter:

Dear Mrs. Steel, I’m really sorry for running over your garden gnomes the other day. My dad was teaching me to drive and I mistakenly touched reverse instead of forward. I’d be happy to replace them, though that may not happen immediately. I’ve taken a summer job at the mall and I’m committed to saving every penny so I can buy them back. I hope you find it in your heart to forgive me. Best, Ash

Should You Write a Letter, Text, or Call to Apologize?

When it comes to business, third-party, and mass apologies, letters and e-mails are the only way of doing things professionally.

A personal apology may feel stilted or unnatural as a letter and may be better delivered by text, phone call, or even in person. It totally depends on the situation and your relationship with that person.

The way that an apology is delivered is just as important as the content of it, so give this question some thought.

However as a general rule:

E-mail or letter :

If you are only acquaintances or if there is a large age gap between you and the other person. For example , if a 14-year-old cycled over her 67-year-old neighbor’s flowers, an e-mail or letter apology would be best.

If the mistake was minor and you are friends with the person or a similar age. For example , a student accidentally smashed another student’s mug.

If the mistake was bigger and you are friends with the person. This can also be a good option for family members when you cannot see them in person. For example , someone forgot their grandma’s birthday and the card arrived late.

In person :

If the mistake was major and it is a friend or family member that you can reasonably visit. For example , someone had a big argument with their best friend and realized afterwards that they were totally out of line.

I sincerely apologize that I can’t write your letter for you. But that doesn’t mean that we can’t help. You can always revisit this article if you need a refresher.

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Millie is ProWritingAid's Content Manager. Aa an English Literature graduate, she loves all things books and writing. When she isn't working, Millie enjoys adding to her vast indoor plant collection, dancing, re-reading books by Daphne Du Maurier, and running.

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