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Hey google, find me chicken recipes, hey google, text mom i’ll be there in 10 minutes, hey google, play my morning playlist, hey google, dim the bedroom lights, hey google, set the temperature to 75 degrees, discover what google assistant is.

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When you use Google Assistant, you trust us with your data and it's our responsibility to protect and respect it. Privacy is personal. That’s why we build simple privacy controls to help you choose what’s right for you. Explore this page to learn more about how Google Assistant works, your built-in privacy controls, answers to common questions, and more.

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Whether you have questions about Photos, Gmail, or Maps — we’ve got your back.

Designed with you in mind

“Im having issues viewing a shared Live-Album on my Google Nest Hub.”

Happy to help! Can you tell me more about this issue?

My grandkids just sent me an album of their latest travels, but I’m having trouble viewing them.

I would like to receive support in English

Me gustaria recibir asistencia en español

Quero receber suporte em Portugues

Vorrei ricevere assistenza in italiano

Ich hätte gerne Unterstützung in Deutsch

Manage family members

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Member testimonials

Here's what Google One members have to say

“The team was very helpful in walking me through my Google One family settings and taught me how to merge my linked Gmail accounts for storage purposes. Thank you!”

“I thought this would take hours, but I received a call right away and got my problem resolved in just a few minutes. Great service!”

“After hackers took control of my account, I was able to breathe again with the help from your team. The Google expert quickly helped me regain control and showed me what I can do to protect myself in order to prevent this from happening again.”

“I did not have an easy issue, but the Google expert took the time to explore all the options and workarounds. In the end, we were able to safely back up my entire photo album in full resolution. Thank you!”

“The Google expert guided me through using the backup & sync feature (which I didn't even know existed) and using it to backup my photos.”

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Get support for your site from Google Search

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Google Cloud Customer Care

The Customer Care portfolio

Standard support.

Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.

Enhanced Support

Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.

Premium Support

Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.

$29/month + 3% of monthly charges

Estimate cost

$500/month +3% of monthly charges

$12.5K/month +4% of monthly charges

Estimate cost  

Initial response times

P2 cases: 4 hours

P3 cases: 8 hours

P4 cases: 8 hours

P1 cases: 1 hour

P1 cases: 15 minutes

P2 cases: 2 hours

P3 cases: 4 hours

Service times

8/5 response for high-impact issues

24/7 response for high- and critical-impact issues

Support languages

English, Japanese, Mandarin Chinese, and Korean

Unlimited individual access to support

Multi-channel billing and technical support

Active Assist Recommendations API

Technical Support Escalations

Cloud Support API

Third-Party Technology Support

Google Cloud Skills Boost

Event Management Service

Operational Health Reviews

Customer Aware Support

Technical Account Management

Value-Add Services available for additional purchase

Technical Account Advisor Service

Planned event support, assured support, mission critical services.

Technical Account Manager Services 

Ready to get started? Sign up for Google Cloud Customer Care today

Visit our Managed Service Providers and learn about partner-led Premium Support.

Value-Add Services

Boost your capabilities in the cloud with Value-Add Services. Available as an additional purchase for Enhanced and Premium Support customers.

The Technical Account Advisor Service helps your business get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.

Exclusive to Enhanced Support customers.

Your critical planned events are at the heart of your organization's strategy. Get system readiness for successful peaks. Start with an Architecture Essentials Review, then gain accelerated response time of just 15 mins for P1 issues during the event. And after, receive a performance summary report to review performance and improvement opportunities. Exclusive to Enhanced Support customers.

When regulatory governance is paramount, Assured Support helps you to reach your compliance objectives while meeting operational demands for geographical locations and personnel conditions, including FedRAMP High, IL4, and CJIS .

Assured Support is available as an additional purchase for Premium Support and Enhanced Support customers (US, EU, Australia, Canada, and Israel).

Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.

Exclusive to Premium Support customers.

Our customers' experiences

See how Customer Care was key for our customers' businesses.

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The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support.

Karl D'Adamo, Senior Director of Engineering, Snapchat

Learn more about Google Cloud Customer Care .

Visit the Google Cloud Technical Support Services Guidelines .

Learn more about  Google Cloud available languages and hours for cloud support for English, Japanese, Mandarin, and Korean.

Visit  Apigee  and  Looker  for more details on those support services.

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